Last updated: 28 July 2026. This Privacy Policy explains how Wovana Hair (“we”, “our”, “us”) collects, uses and protects your personal information when you visit or make a purchase from our website.
Information We Collect
- Contact details — name, email address, phone number and shipping/billing address you provide at checkout or through our forms.
- Order information — products purchased, order value and payment method. We never store full card numbers; payments are processed securely by our payment partners such as Razorpay and PayPal.
- Technical data — IP address, browser type, device information and cookies used to keep the site fast and secure.
- Communication — messages you send us via WhatsApp, email or contact forms, including fitting photos you voluntarily share for size guidance.
How We Use Your Information
- To process and deliver your orders and send order updates.
- To provide sizing, fitting and after-sales support.
- To improve our website, products and customer experience.
- To send offers or updates only if you have opted in — you can unsubscribe at any time.
- To prevent fraud and comply with legal obligations.
Cookies
We use cookies for essential store functions (cart, checkout, login), performance (caching, speed) and analytics. You can disable cookies in your browser, but parts of the store such as the cart may stop working.
Sharing of Information
We never sell your personal data. We share it only with service providers who help us run the store — payment gateways, courier and logistics partners, and analytics providers — and only to the extent needed to serve you.
Data Security and Retention
Your data is transmitted over SSL encryption and stored on secured servers. We retain order records as required by tax and accounting laws, and delete or anonymise data that is no longer needed.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by writing to us at support@wovanahair.com. We respond to all legitimate requests within 30 days.
Contact Us
For any privacy-related questions, contact us at support@wovanahair.com.